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Heavenly IT

CLIENT SUPPORT

Get help fast.

Existing clients: open a ticket, start a remote session or check our hours.

Open a ticket

Describe the issue, when it started and how it affects your work.

Email support and we will open a ticket for you.

Email support@heavenlyit.com

Remote support

When remote help is needed, your technician sends a one-time ScreenConnect session link or code. Only start a remote session when a Heavenly IT technician asks you to.

Support hours

9:00 AM to 4:30 PM Mountain Time on normal business days.

After-hours, weekend and holiday support is billed at our after-hours rates (starting at $175/hour remote, $225/hour onsite; 1-hour minimum, 15-minute increments). Urgent issues: email support@heavenlyit.com with “URGENT” in the subject and use the escalation contact in your agreement.

Before you submit.

  • Include the affected system, what happened and the business impact.
  • Add a callback number.
  • Never send passwords, MFA codes or other secrets.

Not a client yet? Start a conversation.