Start with a managed-services conversation and preliminary agreement to proceed. We inventory the environment, assess Heavenly IT Standards, identify remediation or approved TRA exceptions, and then finalize the Service Order and managed-services agreement before onboarding.
What we inventory
- Users and identity accounts
- Managed computers/endpoints
- Servers
- Firewalls
- Switches
- Wireless access points/controllers
- UPS/power-protection devices where relevant
- Printers and large multifunction/large-format devices where managed
- Microsoft 365/cloud services
- Business-critical applications
- Websites, domains, and DNS where relevant
- Backup systems and retention
- Security tooling
- Phone/VoIP systems where relevant
- Internet circuits/ISPs
- Vendors, warranties, and support contracts
- Administrative access and ownership
- Physical network/rack infrastructure
- Any other technology the client expects Heavenly IT to support
Assessment outcomes
| State | Meaning |
|---|---|
| Meets Heavenly IT Standards | Eligible for normal managed scope. |
| Remediation required | Corrective work is needed. Minor items may be scheduled; critical items require immediate remediation. |
| TRA / approved exception | Client knowingly accepts a defined exception that Heavenly IT agrees to continue managing under documented conditions. |
| Outside manageable scope | Risk or access limitations are too severe for Heavenly IT to reasonably manage. |
Managed service may begin while noncritical deficiencies are being corrected. However, critical infrastructure, endpoint, system, software, hardware, identity, or security deficiencies require immediate remediation or a deliberate exception if Heavenly IT is willing to permit one. Corrective/remediation labor performed by Heavenly IT is billable unless specifically included by agreement.
Onboarding project payments
25% to begin.
50% when the project reaches active changes/training.
Final 25% at completion.
Achieved milestones are earned. Client cancellation stops future work but does not erase earned milestones.
If Heavenly IT cancels after work begins, the initial earned work remains payable; uncompleted future milestones are voided.
Long client-caused delays may justify remobilization/repricing.